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At Ropeflex our primary goal is to provide consumers with the best commitment to service and support in the industry. Our philosophy is to design and build extremely reliable fitness equipment using the highest quality materials. The result is better products at the best value. We source our materials from within the United States, and all our products are built in California using state of the art manufacturing facilities.

What makes Ropeflex machines attractive is the fact that they are low maintenance. Our direct drive magnetic resistance mechanism is virtually maintenance-free and does not employ gears, belts, or pulleys. We designed our equipment right from the start, using computer-aided design, and we perform rigorous testing indoors and outdoors. In addition, we can customize any of our products to the customers’ specific needs, while maintaining the same high-quality service and support as we do for our standard line of equipment.

ROPEFLEX EQUIPMENT FEATURES:

• • Precision Welded Laser Cut Commercial Gym Quality strength equipment made in the United States

  • US made cushions are made using 2-inch thick 8lb Foam Padding and high quality vinyl

  • Our proprietary smooth, quiet and self-adjusting resistance technology

  • US made highest quality polyester double braided rope

  • Heavy 11-gauge (0.120 inch wall) tubing frames provide strength and durability

  • Nickel or Zinc plated and stainless-steel attachment hardware
     

We believe in our products and strive to offer the simplest and fastest resolution to all equipment related concerns. Our warranty service program gives its customers the option to return the product for repair, exchange or refund if the product is determined to be defective.

Cancellations & Refunds: My Home Gym USA prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders). 

Call 1-919-341-9415 or email info@myhomegymUSA.com

Frequently Asked Questions

When will I know my order has shipped?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.  As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.

When will my order ship?

If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at info@myhomegymUSA.com.

No Shipping outside the lower 48 in USA.

If you have questions regarding anything below, please send an email to info@myhomegymUSA.com or call us at 1-919-341-9415

Cancellations & Refunds: At My Home Gym USA, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below). 

If you have questions, please send an email to info@myhomegymUSA.com or call us at 1-919-341-9415

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-919-341-9415, the chat in the bottom right, or email info@myhomegymUSA.com any time. 

Cancellations of Custom Orders

Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order. Custom order brands include Outdoor Plus, Fire By Design, Fireplaces, Etc.).

These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us. 

All sales are final for Custom made and Made-to-order products.

Refunds and Returns

If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes. 

Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product. 

Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product. 

Shipping Times

We promise to do our best to get your order to you as soon as possible.  We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on). 

Order delays have proven to be unavoidable and outside of My Home Gym USA's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.

Warranty

Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a valid warranty claim. Contact sales@myhomegymUSA.com for any questions. BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.

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